Product Requirements: On-Demand Intra-City Logistics Platform
Version 1.0 | October 2025 | Status: Draft
Inspiration: Porter, Uncle Delivery, Blowhorn
Product Vision & Executive Summary
“Simplify city logistics — make moving goods as easy as booking a cab.”
This page specifies the requirements for building an on-demand intra-city logistics platform that allows individuals and small businesses to book 2-wheelers, tempos, and trucks for same-day or scheduled delivery of goods.
MoveGuru platform connects customers with verified driver-partners via a mobile app and web interface, providing real-time pricing, live tracking, secure payments, and digital proof of delivery. The goal is to launch an MVP in one metro city (Bengaluru or Delhi-NCR) and then expand to other Tier-1 cities.
A Seamless Experience for Everyone
MoveGuru platform is designed with three core user groups in mind. Select a role below to see how MoveGuru empowers them with a simple, efficient workflow.
Simple OTP login to access the app.
Enter pickup/drop locations and select vehicle type (2-Wheeler, Tempo, etc.).
Receive an instant fare quote and confirm the booking.
Live-track the driver's location and receive real-time ETA updates.
Verify delivery with a secure OTP and pay via app or Cash on Delivery.
Easy sign-up with digital document upload for quick KYC verification.
Go online to start receiving job requests from nearby customers.
Accept jobs, navigate to pickup, and confirm with OTP.
Complete delivery with OTP/photo confirmation.
Receive instant and transparent payout summaries for completed trips.
Monitor all live trips on a central operations dashboard.
Manage pricing, operational zones, and surge rules dynamically.
Streamline driver onboarding via a managed KYC approval queue.
Handle customer support tickets, disputes, and refunds efficiently.
Core Platform Features
Our platform is built on a foundation of powerful, reliable features designed to deliver a best-in-class logistics experience.
Booking & Pricing Engine
Instantly quotes fares based on distance, vehicle, and real-time demand.
Intelligent Driver Matching
Intelligently auto-assigns the nearest available and verified driver to a new job.
Live GPS Tracking
Provides real-time GPS location sharing and dynamic ETA updates for full transparency.
Secure & Multi-Modal Payments
Integrates UPI, card, netbanking, and Cash on Delivery options.
Automated KYC Verification
Ensures all drivers are verified via official documents for safety and trust.
Digital Invoices & ePOD
Generates GST-compliant invoices and digital proof of delivery for every trip.
Multi-Stop Deliveries
Allows users to add multiple drop-off points within a single, optimized trip.
Scheduled Bookings
Gives users the flexibility to book trips for a future date and time.
Our Go-to-Market Roadmap
We are planning a phased rollout to ensure a stable and scalable launch, focusing on validating the core product before aggressive expansion.
1
Pilot (Months 1–3)
Launch the MVP in Bengaluru to validate our core pricing and dispatch algorithms with early adopters.
2
Scale (Months 4–6)
Expand the driver network and launch in two new metro areas (Mumbai, Hyderabad) with a goal of reaching 10,000 trips/day.
3
Growth (Months 6–12)
Onboard SME & business accounts across 6 metro cities, aiming for 100,000 users and achieving positive unit economics.
Year 1 Performance Goals
These are the key metrics that will define MoveGuru success and drive our focus on reliability, efficiency, and user satisfaction.
Booking Success Rate
Driver Allocation Time
Average User Rating
Active Drivers (6 Mo.)
Pricing Complaint Rate