DataKnobs Customer Intelligence

Customer intelligence control center

Turn every customer interaction into signals, themes, risk findings, and corrective action: then tune outcomes with governed intelligence knobs.

Customer Intelligence Knobs

DataKnobs identifies and governs the variables that most influence detection accuracy, regulatory risk, routing speed, response quality, and corrective-action effectiveness.

Complaint thresholdControls when an interaction becomes a complaint

0.80

Risk sensitivityControls escalation for potential customer harm

0.75

Repeat-contact triggerSurfaces unresolved interactions faster

2x

Human-review gateControls when AI decisions require approval

On

Interactions analyzed

128,430

↑ 12.4% vs prior period

Complaints detected

8,914

6.9% of interactions

Open risk findings

214

38 high-priority cases

Enterprise reputation

4.18

↑ 0.08 this quarter

Complaint volume trend

Weekly detected complaints

Last 8 weeks

W1

W2

W3

W4

W5

W6

W7

W8

Risk mix

Open findings by severity

Critical12

High38

Medium96

Low68

Fastest-growing themes

Issues increasing across channels

Theme	Volume	Trend	Risk
Fee reversal not completed	1,248	+31%	High
Order accuracy	982	+18%	Medium
Maintenance response delays	611	+12%	Medium

Recent activity

Latest reviews and actions

High-risk fee complaint routed

Assigned to Compliance Review · 7 minutes ago

Theme “Order accuracy” increased

14 locations exceeded baseline · 28 minutes ago

Corrective action closed

Mortgage disclosure remediation · 1 hour ago

Interaction Intelligence

Interactions

Search and review calls, chats, emails, surveys, reviews, and support cases.

ID	Channel	Product / Location	Summary	Complaint	Severity	Status
INT-10492	Call	Credit Card	Recurring fee remains after three contacts.	Yes · 0.94	High	Review
INT-10491	Review	Location 118	Long wait and incorrect order.	Yes · 0.88	Medium	Open
INT-10490	Chat	Mortgage	Customer asks about document status.	No · 0.12	Low	Complete
INT-10489	Email	Property 294	Maintenance request unresolved for six days.	Yes · 0.91	High	Review

Signal Knobs

Theme and signal intelligence

Discover emerging issues, root causes, and systemic patterns: then tune the knobs that control grouping, prioritization, escalation, and response.

Fee reversal not completed

High

Customers report promised reversals that remain unresolved after repeated contacts.

1,248

+31% growth

CardsBillingRepeat contact

Order accuracy

Medium

Incorrect or missing items reported across restaurant and delivery channels.

982

+18% growth

RestaurantsDeliveryLocations

Maintenance delays

Medium

Resident maintenance requests remain open beyond expected service levels.

611

+12% growth

Real estatePropertiesSLA

Risk Knobs

Regulatory and conduct risk

Identify potential regulatory, conduct, policy, fairness, and customer-harm concerns using tunable risk and evidence knobs.

ID	Risk type	Product	Probability	Severity	Customer harm	Status
RISK-2008	Potential UDAAP	Credit Card	0.91	High	Financial	Open
RISK-2007	Disclosure concern	Mortgage	0.82	High	Information	Review
RISK-2006	Fair housing concern	Property 294	0.76	Medium	Access	Open

Reputation Knobs

Reputation and response intelligence

Track ratings, review themes, response performance, and location-level risk while tuning prioritization, response, and escalation knobs.

Average rating

4.18

↑ 0.08

Review volume

32,424

↑ 7.2%

Response rate

84%

Target 90%

Unanswered high-risk reviews

46

Needs action

Business unit comparison

Reputation performance by region

Business unit	Rating	Reviews	Response rate	Negative themes	Trend
Northwest Region	4.42	12,408	91%	Wait time	+0.12
Midwest Region	3.87	9,112	73%	Order accuracy	-0.19
Northeast Region	4.03	10,904	84%	Staff behavior	+0.03

Review Knobs

Human review queue

Review complaint, legal, regulatory-risk, and quality-assurance items.

Queue	Entity	Priority	Reason	Owner	Due
Regulatory review	RISK-2008	High	Potential UDAAP · 0.91	Unassigned	4 hours
Complaint QA	CMP-8821	Medium	Implicit complaint near threshold	A. Reviewer	1 day
Legal review	RISK-2007	High	Potential disclosure concern	Unassigned	8 hours

Action Knobs

Corrective actions

Assign, investigate, remediate, close, and measure effectiveness.

Action	Owner	Priority	Due	Status	Effectiveness metric
Review fee reversal process	Cards Operations	High	Aug 2, 2026	In progress	Repeat complaint rate
Coach locations on order verification	Regional Ops	Medium	Aug 8, 2026	Open	Order accuracy complaints
Audit maintenance escalation SLA	Property Operations	High	Jul 30, 2026	Review	Average resolution time

Governed Controls

Customer intelligence knobs

Configure the high-impact variables that control complaint detection, risk sensitivity, routing, human review, and corrective action.

How knobs improve the system

Each knob is versioned, auditable, and measurable. Teams can test threshold changes, compare outcomes, and promote approved configurations into production without changing the application.

Complaint detection knobs

Complaint threshold

High severity threshold

Repeat contact trigger

Human review

Regulatory-risk knobs

Risk threshold

Critical threshold

Default review queue

Evidence required

Routing rules

Rule	Priority	Condition	Action	Status
High-risk complaint review	10	risk_probability ≥ 0.80	Compliance queue	Enabled
Repeat unresolved complaint	20	repeat_contact = true AND severity = high	Create corrective action	Enabled